This FAQ page is written for both customer support and answer-engine visibility. Every answer starts with a direct response, then expands only where helpful.
Whiteboard animation software helps you create hand-drawn-style videos where text and visuals appear as if they are being sketched in real time.
StoryScribe focuses on explainers, training clips, and product walkthroughs, so scripts, scenes, voiceovers, and exports live in the same workflow.
StoryScribe is an online whiteboard animation maker for creating explainer videos, training videos, and product stories without motion-design experience.
You can start from a script, add visuals, time each scene, and export a finished video from the browser.
Start with a simple script, choose a template, and add only the visuals needed to support each line of narration.
StoryScribe is built for that text-first workflow, which means you can focus on the story before you worry about animation details.
Yes. StoryScribe is designed as an online tool, so you can build and export whiteboard videos from the browser.
That makes it easier to work from different machines and avoids heavyweight animation software for straightforward explainer work.
StoryScribe is best for marketers, educators, founders, consultants, and internal teams who need clear explainer videos fast.
If your work starts with a script and ends with a narrated walkthrough, the product is a strong fit.
StoryScribe includes a free Starter tier so you can test the workflow before upgrading.
Paid plans unlock higher-quality exports, reusable templates, and team-oriented features.
StoryScribe pricing starts with a free Starter plan, then moves to Creator and Studio plans for advanced export and collaboration needs.
The pricing page breaks down monthly and annual options in more detail.
Yes. Paid StoryScribe subscriptions are designed to be cancellable without a long-term contract.
If you sell annual agreements or custom invoices later, update the billing language before publishing.
Yes. Annual billing lowers the effective monthly price compared with paying month to month.
That option is aimed at teams producing explainer content regularly throughout the year.
Refund handling should follow your published billing policy, payment processor rules, and local consumer law.
The current pricing copy assumes a straightforward SaaS policy, but you should review it before launch so the public statement matches your actual process.
Yes. StoryScribe supports narration and background audio so the spoken story and visual timing stay together.
That saves time during revisions because you are not matching timing in a second editor.
Yes. StoryScribe is built to export MP4 files for publishing on websites, course platforms, and social channels.
Use fast draft exports while you iterate, then generate a polished delivery file when the story is approved.
Yes. StoryScribe works well for YouTube explainers, educational breakdowns, and narrated list videos.
You can write for audience retention first, then use the whiteboard reveal style to pace each point clearly.
Yes. Whiteboard-style pacing is useful for process training, onboarding, and internal walkthroughs because it reveals one idea at a time.
Teams often use it when slides feel too static and full-motion video feels too expensive to update.
StoryScribe is better when you want a hand-drawn explainer workflow instead of general-purpose slide transitions or timeline-heavy motion editing.
The product is optimized for storyboarding, scene sequencing, and voiceover-led communication rather than broad cinematic editing.
You can structure StoryScribe so early users can explore before creating a paid account, then sign in when they are ready to save or collaborate.
If your launch experience differs, update the copy so the public FAQ matches the actual onboarding flow.
Plan changes should be manageable from the billing area or through support, depending on how you launch subscriptions.
Keep the live interface and this FAQ aligned so customers know whether self-serve cancellation is available.
A common SaaS approach is to keep projects accessible while limiting premium exports or collaboration features after downgrade.
Confirm the exact downgrade behavior before publishing so you do not promise more than the product supports.
Yes. Team-oriented plans are intended for shared templates, review workflows, and repeatable brand-safe production.
That is especially useful when multiple people create customer education or training content.
Use the contact page or your published support inbox for billing, technical, or account questions.
For launch, make sure the inbox and SLA you publish reflect how support actually works.
